Vintage Vapours
 
(949) 444 - 0004   
Open 7 days a week, 9am to 10pm
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WARNING

E-liquid products contain nicotine, a poisonous and habit-forming substance. Nicotine is addictive and may be dangerous to your health. E-liquid products are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of any medical condition, which includes, but is not limited to: heart disease, diabetes, high blood pressure or asthma, or sensitivity to nicotine, propylene glycol, or vegetable glycerin. If you experience any side effects, stop using the product immediately and consult a physician. Products may be poisonous if orally ingested.

The products on our site are not to be used as smoking cessation products and have not been tested or guaranteed as such. The products on this site have not been evaluated by the Food and Drug Administration nor are they intended to treat, prevent or cure any disease, illness or condition. Comments and reviews posted by visitors of our website are not reflective of our opinions or statements and do not represent those of our employees or company. E-liquids contain nicotine and should be kept out of reach of children and pets. Please be responsible when storing or disposing your e-liquids.  


RETURN POLICY

Please read the following return policy carefully. Unless approved by Vintage Vapours through the return approval process, we do not accept returns or exchanges for items purchased on our website.


Out of Stock

If you have purchased a product that is out of stock, or becomes out of stock, you are eligible for a full refund.


Apparel

Apparel purchased online is not eligible for return or exchange for sanitary purposes. If you have questions regarding the size or fit of our apparel, please email us at info@vintagevapours.com


Auto Ship

Any products set up on auto-ship may only be cancelled or modified up to (1) business day prior to the next scheduled shipment date. To make changes to an existing order set up on auto-ship, please log in to your account at www.vintagevapours.com and visit the “Manage and Update Your AutoShip Products”.


Bottled E-Liquids

We take pride in offering the highest quality and largest assortment of e-liquid flavours available and we are happy to offer suggestions to help you find your new favorite e-liquid. However, because individual tastes may vary and for sanitary reasons, we are unable to offer any replacements, exchanges, or credits for bottled liquids. If you need help in making your e-liquid selection, please email us at info@vintagevapours.com.


Products

Products sold on our website are considered “AS-IS,” without warranty or guarantee, unless otherwise specified. If the product is damaged from user error or misuse, it is not eligible for return or exchange.  We do not accept returns or exchanges unless the product you receive is non-operable and not functional when you receive it. Refunds are issued at the sole discretion of Vintage Vapours. If you feel your product is non-operable when you receive it, it is your responsibility to notify Vintage Vapours within 24 hours of receiving the presumed defective product by following the appropriate return policy protocol (your shipment tracking number will be used to verify the time and day your package was delivered, at which time the 24 hour window to submit any product for return approval would begin).


Products Not Eligible for Return or Exchange:

The following products are excluded from our return policy for sanitary and health reasons: bottled e-liquid, atomizers, cartomizers, clearomizers, drip tips (and caps), wick, wire, rebuildable devices  and atomizers, accessories or parts used for rebuildable atomizers or devices, apparel, tanks, cases or holsters, MOD’s or any other electrical device. Several products we sell are one of a kind or handcrafted, so it is normal for products to have unique characteristics such as minor nicks or polishing scratches. Unless the product is non-operable or damaged from shipping and handling, it is considered ineligible for return or exchange. Please note we do not accept any purchases made online at our retail storefront location, you must follow the return process as detailed below.  For safety reasons, we will not accept any packages returned to Vintage Vapours without following the proper return policy. Do not send your return directly to the manufacturer. It is important to read all of the product information details before you make your purchase online. We are always making updates to our website to ensure accuracy; however, we are not responsible for misprints or updates made by the manufacturer and reserve the right to amend our website content at any time.  


Shipping & Handling

Our products are shipped via FedEx and/or USPS  and packaged with the utmost care to ensure your items are protected during transit. If you are unable to receive deliveries to your home, or will not be available to receive your package, please email us at info@vintagevapours.com so we can work with you to coordinate your shipment. If you are returning an item, it must be received in its original condition or we will not honor your refund.


How to Being the Return Process:

There are (2) ways to begin the return process.

If you are an existing customer, please visit www.vintagevapours.com and log into your account. In the “My Account” section, you will see a tab on the left hand side labeled “Returns.” Please visit this section and follow the instructions.

If you are not an existing customer, but made a purchase online at www.vintagevapours.com as a guest and you would like to submit a return, please follow the steps below:

1)      Please email us at info@vintagevapours.com and include the following information with your inquiry. We will respond to your issue within 24-48 business hours with an approval, denial, or request for more information.

 

  1. a.       Your Full Name
  2. b.      Order Number
  3. c.       Specify the product you would like to return and reason for return
  4. d.      Include photos of product to help describe the problem
  5. e.      Specify if you are requesting a RETURN or REPLACEMENT for your product
  6. f.        In the SUBJECT line please include “RETURN: Full Name & Order Number “

                                (Example: RETURN: John Smith Order Number: 1123456)

 

2)      If your request has been approved:

  1. You will be notified via email if your request has been approved. We will provide you with a corresponding return number, and return or replacement details for your product.
  2. Return the product inclusive of ALL original parts, packaging and in the fashion it was received in order to ensure it is not damaged during shipping. If we receive your return and believe the product was further damaged during this process, it may result in rejection of your return.
  3. Include your original receipt with the return number we provided to you
  4. Please note you have 7 days to return your shipment back to us, after 7 days your return will no longer be honored.
  5. You will be notified once we receive your product and if it is determined to in fact be non-operable, your replacement (or return, if in stock) will be issued. If however, there are no issues with the product it will be returned to you at your own cost.
  6. Refunds are given in the same form payment was received to the same card and may take up to five business days or longer, depending on your banking institution, to have the funds accessible.  


If you have any questions please contact us at info@vintagevapours.com.

©2014 Vintage Vapours™.  All rights reserved.

 

 

 

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